Privacy Policy
Your privacy matters to vip11. This policy explains exactly what data we collect, how we use it, and the rights you hold over your personal information.
All data transmitted between your device and vip11 is protected by 256-bit SSL encryption. Your connection is always secured.
vip11 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
Player data from Bangladesh is processed with local payment partners bKash, Nagad, and Rocket under strict data-handling agreements that protect your financial privacy.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team at [email protected].
vip11 uses essential, functional, and analytics cookies only. We do not serve third-party advertising cookies or behavioural tracking cookies from external ad networks.
Marketing communications from vip11 are opt-in only. You will never receive unsolicited promotional messages. Unsubscribe at any time through your account settings.
Introduction and Scope
Introduction and Scope
By accessing the Platform, registering an account, or providing any personal data to vip11, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform. This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform generally. In the event of any conflict between this Policy and the Terms and Conditions in respect of data privacy matters, this Policy shall prevail.
Information We Collect
vip11 collects personal data only to the extent necessary to provide a safe, fair, and functional gaming Platform. The categories of personal data we collect include:
- Registration data: full name, date of birth, Bangladeshi mobile number, and account password (stored in hashed form). This data is provided directly by you when you create your vip11 account.
- KYC verification data: national identity card number, passport details, proof of address, and any supporting documents submitted in response to a verification request. This data is collected and processed only when KYC verification is triggered.
- Financial transaction data: deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, bank account reference numbers), and transaction timestamps. Full payment credentials (e.g. full bKash PIN) are never stored by vip11 — these are processed directly by your mobile money provider.
- Gaming and behavioural data: game session logs, bet history, game preferences, login timestamps, device identifiers, and IP addresses. This data is generated automatically as part of your use of the Platform and is used for fraud prevention, responsible gaming monitoring, and Platform improvement.
- Customer support communications: the content of messages you send to vip11 support via email or any other support channel, including any personal data you voluntarily include in those communications. Support records are retained to maintain a complete history of your account interactions.
vip11 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data. Where age verification requires a national identity document, the document image is reviewed for age confirmation purposes only and is not retained beyond the verification process unless required by applicable legal obligations.
How We Use Your Information
vip11 uses the personal data it collects for the following purposes. Each purpose is matched to a lawful basis for processing described in Section 4 of this Policy:
- Account creation and management: processing your registration, maintaining your account profile, verifying your identity, and managing your login credentials and account settings throughout your relationship with vip11.
- Payment processing and financial compliance: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels; conducting anti-money laundering (AML) checks; and complying with financial reporting obligations where applicable.
- Fraud detection and platform security: analysing login patterns, transaction behaviour, and device data to identify and prevent fraudulent activity, account takeover attempts, bonus abuse, and other forms of Platform misuse.
- Responsible gaming monitoring: using gaming behaviour data to identify patterns that may indicate problem gambling, including unusual session lengths, rapid deposit sequences, or engagement with high-volatility games at atypical hours. Where such patterns are identified, vip11 may proactively contact the player to offer responsible gaming tools.
- Customer support and dispute resolution: using your account data and communication history to respond to support enquiries, investigate complaints, and resolve disputes fairly and accurately.
- Marketing communications (opt-in only): sending promotional messages about vip11 bonuses, offers, and new game launches to players who have explicitly opted in to marketing communications. You may opt out at any time through your account settings or by contacting [email protected].
Legal Basis for Processing
vip11 processes personal data only where a valid legal basis exists. The legal bases on which vip11 relies for its data processing activities are:
- Contract performance: processing necessary to provide the gaming and betting services you have registered for and to manage your account, process your deposits and withdrawals, and deliver the features of the Platform you have requested.
- Legal obligation: processing required to comply with applicable anti-money laundering laws, age verification obligations, financial reporting requirements, and any order or request from a competent authority or law enforcement body.
- Legitimate interests: processing for fraud detection, Platform security, responsible gaming monitoring, and improvement of the Platform's features and performance, where those interests are not overridden by your fundamental privacy rights.
- Consent: processing for opt-in marketing communications , where you have given clear and specific consent to receive such communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Sharing Your Information
vip11 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and always under contractual obligations that require those third parties to protect your data with at least the same standard of security that vip11 itself applies:
- Payment service providers: we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and supported bank partners to process your deposits and withdrawals. These providers operate under their own regulatory frameworks and data protection obligations applicable in Bangladesh.
- Game technology providers: game session data is shared with licensed game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the extent required to deliver game functionality and to support RNG audit and fairness certification. These providers do not receive your full identity data.
- Compliance and law enforcement: we may disclose personal data to competent regulatory authorities, law enforcement bodies, courts, or government agencies when required to do so by applicable law, legal process, or a binding order. vip11 will notify the affected player of such disclosure where legally permitted to do so.
- Business transfers: in the event of a merger, acquisition, sale of assets, or restructuring of vip11's business, your personal data may be transferred to the acquiring or successor entity. You will be notified of such a transfer in advance and will have the opportunity to request deletion of your account and data before the transfer takes effect.
Payment Data and Financial Information
vip11 treats financial transaction data with the highest level of confidentiality. When you make a deposit via bKash, Nagad, Rocket, or Upay, your mobile money credentials are entered directly into your mobile money provider's interface — they are never transmitted to or stored by vip11. vip11 receives only a transaction confirmation reference and the transaction amount from the payment provider upon successful payment.
Withdrawal requests are processed to the payment method registered against your vip11 account. vip11 stores the minimum payment method reference data necessary to identify your registered withdrawal channel (for example, the last four digits of your registered mobile wallet number). Full account numbers and PINs are never stored. All stored financial reference data is encrypted at rest using industry-standard encryption protocols.
Cookies and Tracking Technologies
vip11 uses cookies and similar tracking technologies to operate the Platform, maintain session state, detect fraud, and understand how players use the site so we can improve it. The categories of cookies used by vip11 are:
- Essential cookies: required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. Without these cookies the Platform cannot operate. They cannot be disabled.
- Functional cookies: used to remember your preferences, language settings, and account-level customisations so that you do not have to re-enter them on each visit. These cookies improve your experience but are not essential to core Platform operation.
- Analytics cookies: used to collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most frequently, and where players exit the site. This data is used internally to improve Platform design and performance. vip11 does not use third-party analytics providers that share data with advertising networks.
- Fraud detection cookies: used to assign a unique device fingerprint to each browsing session to identify multiple accounts operated from the same device, detect automated bot activity, and flag unusual access patterns for security review. These cookies are essential to Platform integrity and cannot be disabled.
You may manage non-essential cookies through your device's browser settings. Please note that disabling functional or analytics cookies may affect your experience on the Platform. Disabling essential or fraud detection cookies may prevent the Platform from functioning correctly or may result in your account being flagged for security review.
Data Retention
vip11 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by vip11:
Account and KYC data is retained for the duration of your active account relationship with vip11, plus a minimum period of 5 years following account closure, to comply with anti-money laundering record-keeping obligations. Gaming transaction data is retained for a minimum of 5 years from the date of each transaction. Customer support communications are retained for 3 years following the closure of the relevant support ticket. Marketing consent records are retained for the period of the consent plus 2 years following withdrawal, to document compliance with opt-in obligations. Data held solely on the basis of your consent (e.g. marketing preferences) will be deleted promptly upon withdrawal of that consent, subject to any overriding legal retention obligation.
Data Security
vip11 implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data strictly to those with a documented operational need, regular internal security audits and penetration testing of the Platform infrastructure, and automated real-time monitoring for anomalous access patterns or data exfiltration attempts.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vip11 will notify affected players without undue delay, and in any case within 72 hours of becoming aware of the breach, providing details of the nature of the breach, the categories of data affected, the likely consequences, and the measures being taken to address it. Notifications will be sent to the registered mobile number and email address on your account.
Your Data Rights
Subject to applicable law, you have the following rights in relation to your personal data held by vip11. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. vip11 will respond to all valid rights requests within 30 days of receipt.
You may request a copy of the personal data vip11 holds about you, together with information about how it is used and with whom it has been shared. This right is subject to exemptions where disclosure would adversely affect the rights of others or conflict with legal obligations.
You may request correction of any inaccurate or incomplete personal data held about you. vip11 will correct factual inaccuracies promptly. Corrections to data that forms part of a verified KYC record will require re-verification of the relevant document.
You may request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing. This right does not apply where retention is required by law (for example, anti-money laundering record-keeping obligations override erasure requests for transaction and KYC data within the mandatory retention period).
You may request that vip11 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing on the basis of legitimate interests pending verification of whether vip11's interests override yours.
You may object at any time to processing of your personal data for direct marketing purposes, including profiling related to direct marketing. Where you object to marketing, vip11 will cease processing for that purpose immediately. You may also object to processing based on legitimate interests, though vip11 may continue processing where it can demonstrate compelling legitimate grounds that override your interests.
vip11 will not charge a fee for exercising any of the above rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request may be refused. Where vip11 is unable to fulfil a request, it will explain the reason in writing. Players are not required to use a specific form or format when submitting a rights request — a clear written description sent to [email protected] is sufficient.
Children and Minors
The vip11 Platform is strictly for adults aged 21 and above. vip11 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, use the Platform, or provide any personal data to vip11. If vip11 becomes aware that personal data has been collected from a person under the age of 21, it will immediately suspend the associated account, delete the relevant personal data, and reverse any financial transactions associated with that account to the extent technically possible.
Third-Party Links and Services
The vip11 Platform may contain references to or integrations with third-party services, including game providers, payment processors, and support tools. These third-party services are governed by their own privacy policies, which vip11 does not control and is not responsible for. vip11 recommends that you review the privacy policy of any third-party service before providing personal data to it. The presence of a third-party integration on the vip11 Platform does not constitute an endorsement of that third party's data practices by vip11.
Changes to This Privacy Policy
vip11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material — meaning they significantly affect the way we collect, use, or share your personal data — we will notify registered players via their registered contact details at least 7 days before the changes take effect.
The current version of this Policy, together with its effective date, is always available on the vip11 website at /privacy-policy. Non-material changes (such as typographical corrections or clarifications that do not affect the substance of how we process data) may be made without advance notice. Continued use of the Platform following the effective date of any revised Policy constitutes acceptance of that revision.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how vip11 handles your personal data, or if you wish to exercise any of the data rights described in this Policy, please contact our support team. All privacy-related enquiries are handled by our designated data protection team and will be responded to within 30 days of receipt. Where a complaint cannot be resolved informally, you may have the right to escalate it to a relevant data protection authority in your jurisdiction.
Visit our FAQ for quick answers, or review our Terms & Conditions for the full picture of your rights and obligations on vip11.
Read the FAQ Terms & Conditions